FAQ – Frequently Asked Questions
Frequently Asked Questions
1. What kind of products do you sell?
We specialize in print-on-demand (POD) clothing, including T-shirts, hoodies, sweatshirts, and more. Every piece is custom-printed and made to order, so you're getting something unique every time.
2. How does print-on-demand work?
When you place an order, your item is printed and produced specifically for you. This means there's no excess inventory and every product is freshly made with care. Please allow 2–5 business days for production before shipping begins.
3. What sizes are available?
We offer a wide range of sizes from XS to 5XL on most styles. Please refer to the size chart on each product page to find your perfect fit.
4. How long does shipping take?
After production (2–5 business days), estimated delivery times are:
- United States: 5–8 business days
- International: 10–20 business days depending on destination
You will receive a tracking number once your order ships.
5. How much is shipping?
We offer free shipping on orders over $70. For orders under $70, a flat shipping rate of $9.90 applies.
6. Can I track my order?
Yes! Once your order is dispatched, you'll receive an email with your tracking information. Please check your spam folder if you don't see it in your inbox.
7. What is your return and exchange policy?
Since all items are made to order, we do not accept returns or exchanges for size or color preference changes. However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo and we'll make it right — either with a replacement or a full refund.
8. Can I cancel or modify my order?
Orders enter production quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to accommodate requests before production begins.
9. Will the colors look exactly like the photos?
We do our best to display accurate product colors, but slight variations may occur due to screen settings and the nature of digital printing. Each print is crafted with high-quality inks for lasting vibrancy.
10. How do I contact customer support?
You can reach us anytime at SephoraJaxxon3574@outlook.com. We aim to respond within 1–2 business days.